Our return service

Not completely satisfied with your purchase?
No stress. You can exchange or return your order within 60 days after delivery.

Short and clear: you can easily return your order using the return label in the box for a fixed return fee of € 4,95, automatically deducted from your refund.

Use our affordable return service

Want to use our return label? Then you pay a fixed return fee of € 4,95.
We deduct this automatically from your refund, so you don’t pay anything upfront.

How it works:
1) Place the items back in the box
2) Stick the enclosed return label over the old address label
3) Drop off the parcel at a carrier parcel point

You will receive email updates about receipt and processing. Once your return is processed, we’ll send you an email confirmation. Return processing takes on average 1 to 2 weeks after receipt.

Problem with an item? Please don’t send it back yet. Email us at service@justunderwear.nl with a photo of the issue, and we’ll solve it quickly.

No return label in the box? Email us at service@justunderwear.nl and we’ll send the return label by email.

Return on your own initiative

You can also return your parcel using your own shipping method. Return costs are fully at your own expense. You can use the withdrawal form.

If you return on your own initiative, please inform us within 60 days after delivery. You can do so by emailing service@justunderwear.nl. You can then return your parcel to us within the following 14 days.

Return address:

Return conditions

• A bundle discount or promotion with a minimum order value may apply. After returning items, this condition or minimum order value must still be met. If not, the discount will be cancelled.
• If you return part of your order and the order value falls below the threshold for free outbound shipping, the outbound shipping costs may be charged.
• Items must not be worn and or washed. Trying on over your own underwear is allowed. If you go beyond what is necessary to assess the item, we may charge the resulting loss in value.
• Items must, where reasonably possible, include all original labels and packaging.
• For hygiene reasons, we cannot accept returns of socks and tights if the seal has been broken after delivery.
• Please return items in the original box or a sturdy shipping box, so they are well protected during transport.
• You are liable for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
• If an item is returned in a condition in which it can no longer be resold (for example due to damage, signs of use, or hygiene reasons), we may refuse the refund or apply a loss in value. If returning or sending the item back is not possible or desirable for hygiene or safety reasons, we will inform you.
• Rejected returns (100% loss in value)
  If a return does not meet our return conditions and we therefore apply a 100% loss in value, we can send the item back to you upon request (where possible).
  The cost is € 7,95 in shipping and handling. Please let us know within 14 days after our rejection notice if you would like the item returned.
  If we do not receive a response within this period, we will process the item and reshipping will no longer be possible.

Refund

After receipt and inspection of your return, we will refund the amount as soon as possible and no later than within the statutory period. We always refund via the same payment method you used.

Any questions?

Please contact our customer service or email service@justunderwear.nl. We’re happy to help.