About our return policy
If for some reason you wish to return your shipment or part of your order, We will gladly accept a return of any new, unused items with its original tag and packaging for refund for up to 60 days of receipt of shipment. You'll have to give us notice by sending an email to firstname.lastname@example.org. Be sure to provide your order number, and the reason why you wish to return the product(s). After you received confirmation, please ship your return to:
Just Underwear BV
PO Box 111
Indicating your order number clearly on your return shipment, or adding the original invoice to the shipment will help ensure that we can process your returns quickly.
Once your goods are back at our warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account.The funds will be deposited back in the same form as your original payment method on the order, less shipping fees, and you will receive confirmation of the refund via e-mail.
Return postage costs will be refunded up to standard delivery option costs, if:
- you receive an incorrect item
- you receive a damaged/defective item
For any questions, you can contact us at email@example.com